Credo / Working Assets is a nightmarish company to deal with. They have horrible phones with services disabled so you are forced to pay extra to upload photos rather than simply send them through Bluetooth, as the exact same phone does for other services. Customer service is very argumentative and the contracts are long, with harsh penalties for early cancellation.

Gives green business a bad name. Go anywhere else.

I've been a Working Assets/Credo user for about 5-6 years now... I love their customer service (rates aren't bad either) - you get to a human right away and they're almost always friendly and very knowledgable. What other service has that?

Who builds the Credo network or infrastructure?

If they do not have their own all of your conversations have to go over AT&T or Verizon OR some other carrier. So how can they be any greener than those providers?

I am not one to waste my time on blogs in general, unless someone well-informed suggests that a particular blog is informative and intelligent! HAving said that, I only came across your site when I entered "CREDO" and am astonished about a comment on your site.

CREDO, formerly Working Assets, is probably the MOST POLITE AND COURTEOUS customer service that I have ever encountered, and that includes all my credit cards or any other cusomer service that I have to deal with. The only exception is also a relative of Working Assets: Citizens Funds (formerly Working Assets Money Market).

I cannot imagine how anyone could have had an unpleasant experience with the CREDO folks (who by the way, speak beautiful English!).

Perhaps, the only thing that they could improve on is to offer 250 minutes for $29.99.

Dr B F Samuel

I have to say that I am less than impressed with the service so far from CREDO. I switched over from a company I had been with for years because I liked the idea of being with a more eco-friendly, conscientious company. I was also very annoyed with the company I was with and their position on wiretapping. I received an e-mail from CREDO with an offer to pay off the cancellation fee from another carrier and decided to give it a try.

I had thought that I would be the one to cancel my old phone service, but when my number was migrated to CREDO, my old carrier cancelled my account and turned off the smart chip on my phone. I had not yet received my phone from CREDO -- when I talked to customer service, they said that they did not cancel my service. I had been expecting to cancel my old account myself and then the number would be migrated, not that CREDO would migrate my phone number in three days (which was a three day weekend). Also when I talked to customer service, I found out that they had sent my new phone and it was on it's way -- to the wrong address. I had a different billing address and shipping address, and customer service repeatedly told me that I had entered the wrong address to have it shipped to when I had very clearly differentiated which address it was supposed to be sent to. After a conversation with CREDO, a conversation with FedEx, and then another call with CREDO which included a conference call with an individual from FedEx. I was able to have them hold the phone at the warehouse so it wouldn't be sent to the wrong address and had to drive out of my way considerably to pick it up (so much for being environmentally conscious).

My last complaint is practically verbatim to the first on this topic -- the phone is capable of a lot, but has been hobbled by CREDO to the point that for some things it is useless. If I were Sanyo, I wouldn't want my phone even associated with CREDO. I am really wishing that I had just stayed with my old company at this point, and am extremely frustrated by the feeling that I've been cheated under the guise of "greenness."

I love Credo ! :))

I have been a Working Assets member for over the past 5 years, but I have had nothing but trouble with them since they have become Credo and I upgraded my phone.
I chose to pay $20 for a new phone and renew my contract for 1 year, rather than get the new phone for free and renew my contract for 2 years. I received my new phone, was charged $20, and then received a letter thanking me for signing up for another 2 years. When I contacted customer service they insisted I had chosen the 2 year plan for $20 and wouldn't respond to any further emails from me about it.
About a month ago I was suddenly unable to access my in phone photo album. When I called customer service I was directed through a series of troubleshooting steps that did not address the problem. I was finally told I needed to update my web profile and leave the phone in the charger for 4 hours for it to take effect. I did this and still couldn't access my photos and now couldn't even get web access at all. When I called back I was told that the web plan I had previously had been discontinued and I had to upgrade to a different web plan that was $10 more a month. I agreed, but since I did not have access to my charger at the time, I was told to call back when I could connect my phone to the charger and they would upgrade me then. A day later, my web access was miraculously restored without me actually going through with this step. A couple days ago I again could not access the web or my in camera photos and called customer service again. This time I was told that I had used my web service too much in the previous month and so they had discontinued it, and suggested I sign up for unlimited web access for $20 more a month. I couldn't believe I had used web access on my phone that much in one month, especially a month where I could barely get online with my phone, but agreed to the unlimited plan just to avoid future headaches.
Now it's two days later and I still cannot access the web or the photo album on my phone and have to contact customer service AGAIN.
I am sorely tempted to pay the penalty and cancel my contract with them. I feel like I can no longer trust them, which is NOT what I expected from a company that supposedly supports progressive causes, which is the main reason I signed on with them in the first place.